Ditto. Excellent service
Ditto. Excellent service
Reception staff member Amy was excellent. Very friendly, professional and efficient,
They were efficient
Excellent Mini representative, knowledgeable about the car, very patient, kept in touch before and after purchase. E mails were answered promptly. Samantha was excellent in all my dealings with Virtu.
Rep. Very professional, experienced and informative.
completely satisfied with guaranteed customer care every call
Everything went very smoothly
Easy to contact to book an appointment. We're following the latest covid guidelines so felt very safe while there.
Very good service.
Pleasant staff promises delivered. Tech video very professional
This is my third mini and my second car bought from James and his service goes above and beyond! I can't fault the attention and care he takes in every stage of the process.
Kept me informed every step of the way
I had a problem with new cars passenger window. The fault was repaired without any hassle and in a very professional manner
Kept up to date with what the problem was
all the people we dealt with were excellent
Knowledgable, helpful, genuinely friendly and patient staff. I felt they really wanted me to enjoy my car.
Great handover - seamless.
Helpful, friendly and no rushing when discussing issues
Excellent service despite lockdown constraints.
Enjoyable low pressure experience.
although the time of covid everything was done to ensure customer satisfaction
I had no problems at all
the service was carried out in a timely manor.
The car is now running efficiently and feels more reliable.
Friendly service and willingness to help
Keith and James made lots of contact during purchase and then delivery James ensured I felt confident when I picked up my car ensuring I knew where things were especially the new handbrake
Jobs needed doing under warranty were done ?
Again the sfaff, especially Sam who dealt with the sale just fantastic.
They were very accommodating and very efficient despite the present Covid restrictions, the car was returned to me in a clean and undamaged condition.
All repairs carried out efficiently.
The video link was useful to see what had been checked and the results.
New rear breaks
Easy to book, helpful staff, completed the job well and quickly
Service was efficient. The car was thoroughly washed before return.
Vertu Teesside were thorough in the manner they performed the service.
No reason not to feel completely satisfied.
The team led by Graham were knowledgable and incredibly helpful throughout
Easy simple no nonsense purchase
As above nothing was too much trouble was very impressed by the whole service. Have wanted a new mini for many years and now would not have any other car I will be back.
It was a car recall and was completed quickly and all details were expressed clearly before, during and after.
Amazing even during lock down
Everything went as it should. Details of all the service and reminders of the appointment always helps.
Great service give the current COVID restrictions they have in place, but it certainly didn't hamper the delivery process and excited of picking up my new car. Sam was her usual helpful self, always great at getting back to us and keeping in touch.
Easy to deal with under COVID restrictions
Very professional, helpful and courteous. The price was good and they kept us well informed up to delivery.
no issues, easy to deal with
Very good service
The lady who handle the service was excellent... Great customer focus