Great customer service from Shaun Howlett. Friendly, informative, clear. Very pleased. And whilst the paint protection was missed off (he's arranging to collect the car to do & return to us) everything else when without a hitch. Can't fault service.

My mini arrived earlier than expected I was kept in the picture weekly from point of order to delivery

Shaun was a massive help taking me through the purchase of my car I couldn't fault anything and made the whole experience stress free for me from the purchase through to the delivery of my car.

James, Shaun and Rebecca at the Teesside branch were all brilliant from order through to completion and collection.

All the staff were fab, a big thank you to Richard & Michael for all their help. They worked their socks off to find the right car/price for me were & very accomodating. Also very understanding when I was unwell (it wasn't covid!) Great service guys!

The staff took care of my needs perfectly and kept me informed during the build process

This is our fifth mini (as a family) at this dealership and have always felt calm and safe in the process of buying a new car

Good communication

Competent service

No issues and very happy.

5 stars for excellent customer service ..

Everything was up front and honest, did not push me into buying, gave me the facts and let me make my own decisions. Made the purchase straightforward and always kept me informed with what was happening. Always remained professional and friendly.

No pressure from the sales advisor and he worked hard to get me the deal I wanted.

There was no pressure sales, we ran through the options, factory order, stock cars and I was offered a test drive. Marc was able to answer all the questions I had. An enjoyable experience throughout.

Customer service was good just a long wait but mainly due to Covid

Fabulous service with clear and precise information regarding all aspects of of purchase and delivery of my car.

Excellent service

Great communication throughout process, despite issue the BMW induced delay due to software issue. Customer focused throughout ??

Still happy

Nothing was too much trouble. Exceptional service.

Attentive from arrival and service, as described to me, ws finished precisely on time while I waited.

All jobs completed

No issues from booking right through to collection

As above, it was a comfortable and pleasant experience in all respects.

Very helpful throughout

James and Richard kept us informed and up to date on delivery times in the uncertain climate We found the buying of the new car simple and transparent with a feeling of complete trust

The staff at the garage were helpful polite and well informed about the cars. Michael in particular was attentive, phoning me regularly to up date me about my new cars progress. Time was also taken to explain certain aspects of the new car at pick up

Samantha was very professional and knowledgeable about the product range and even provided temporary insurance cover upon collection

Keith was courteous and helpful

All questions answered, delivered on time, good customer care

It was an easy process from start through finish.

James was easy to deal with and responded quickly to any questions we had on delivery, deal, finances.

Staff were fantastic

Kept up to date at all times

Excellent service and politeness of staff

Very experienced and helpful staff.

Very Satisfied

The lady I met on arrival to the service desk was absolutely outstanding so so helpful. Unfortunately I don't know the lady's name I wish I did so I could name her so she gets the recognition she deserves!!

Everything was explained to me really well and was very well organised. Shaun regularly updated me on any progress and was really helpful.

James- Richard and Rebecca were amazing.

Start to finish process excellent..couldn't have been better

Keith Rees most helpful

Friendly staff and details on video of examination under car.

James Sherris was extremely helpful ,courteous and without being too pushy helped us throughout the sale.

Excellent service from Vertu Mini. This is the 5th Mini cooper S that we have bought from them.

Everything was explained fully. Received weekly updates from salesman

Good service and did what was needed

Excellent no problems at all.

Got sent video showing the full service

Stuff excellent and all dealt with effectively.