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Customer Reviews.

sales

5

Great customer service from Shaun Howlett. Friendly, informative, clear. Very pleased. And whilst the paint protection was missed off (he's arranging to collect the car to do & return to us) everything else when without a hitch. Can't fault service.

12 January 2022

sales

5

My mini arrived earlier than expected I was kept in the picture weekly from point of order to delivery

12 January 2022

sales

5

Shaun was a massive help taking me through the purchase of my car I couldn't fault anything and made the whole experience stress free for me from the purchase through to the delivery of my car.

11 January 2022

sales

5

James, Shaun and Rebecca at the Teesside branch were all brilliant from order through to completion and collection.

10 January 2022

sales

5

All the staff were fab, a big thank you to Richard & Michael for all their help. They worked their socks off to find the right car/price for me were & very accomodating. Also very understanding when I was unwell (it wasn't covid!) Great service guys!

10 January 2022

sales

5

The staff took care of my needs perfectly and kept me informed during the build process

05 January 2022

sales

5

This is our fifth mini (as a family) at this dealership and have always felt calm and safe in the process of buying a new car

04 January 2022

service

5

Good communication

03 January 2022

service

5

Competent service

02 January 2022

sales

5

No issues and very happy.

01 January 2022

service

5

5 stars for excellent customer service ..

01 January 2022

sales

5

Everything was up front and honest, did not push me into buying, gave me the facts and let me make my own decisions. Made the purchase straightforward and always kept me informed with what was happening. Always remained professional and friendly.

31 December 2021

sales

5

No pressure from the sales advisor and he worked hard to get me the deal I wanted.

30 December 2021

sales

5

There was no pressure sales, we ran through the options, factory order, stock cars and I was offered a test drive. Marc was able to answer all the questions I had. An enjoyable experience throughout.

28 December 2021

sales

4

Customer service was good just a long wait but mainly due to Covid

28 December 2021

sales

5

Fabulous service with clear and precise information regarding all aspects of of purchase and delivery of my car.

28 December 2021

service

5

Excellent service

28 December 2021

sales

5

Great communication throughout process, despite issue the BMW induced delay due to software issue. Customer focused throughout ??

25 December 2021

sales

5

Still happy

20 December 2021

sales

5

Nothing was too much trouble. Exceptional service.

20 December 2021

service

5

Attentive from arrival and service, as described to me, ws finished precisely on time while I waited.

19 December 2021

service

5

All jobs completed

15 December 2021

service

5

No issues from booking right through to collection

15 December 2021

service

5

As above, it was a comfortable and pleasant experience in all respects.

12 December 2021

sales

5

Very helpful throughout

11 December 2021

sales

5

James and Richard kept us informed and up to date on delivery times in the uncertain climate We found the buying of the new car simple and transparent with a feeling of complete trust

11 December 2021

sales

5

The staff at the garage were helpful polite and well informed about the cars. Michael in particular was attentive, phoning me regularly to up date me about my new cars progress. Time was also taken to explain certain aspects of the new car at pick up

10 December 2021

sales

5

Samantha was very professional and knowledgeable about the product range and even provided temporary insurance cover upon collection

10 December 2021

sales

5

Keith was courteous and helpful

09 December 2021

sales

5

All questions answered, delivered on time, good customer care

06 December 2021

sales

5

It was an easy process from start through finish.

06 December 2021

sales

5

James was easy to deal with and responded quickly to any questions we had on delivery, deal, finances.

03 December 2021

sales

5

Staff were fantastic

03 December 2021

sales

5

Kept up to date at all times

02 December 2021

service

5

Excellent service and politeness of staff

30 November 2021

sales

5

Very experienced and helpful staff.

30 November 2021

sales

5

Very Satisfied

30 November 2021

service

4

The lady I met on arrival to the service desk was absolutely outstanding so so helpful. Unfortunately I don't know the lady's name I wish I did so I could name her so she gets the recognition she deserves!!

29 November 2021

sales

5

Everything was explained to me really well and was very well organised. Shaun regularly updated me on any progress and was really helpful.

25 November 2021

sales

5

James- Richard and Rebecca were amazing.

23 November 2021

sales

5

Start to finish process excellent..couldn't have been better

22 November 2021

sales

5

Keith Rees most helpful

22 November 2021

service

5

Friendly staff and details on video of examination under car.

21 November 2021

sales

5

James Sherris was extremely helpful ,courteous and without being too pushy helped us throughout the sale.

18 November 2021

sales

5

Excellent service from Vertu Mini. This is the 5th Mini cooper S that we have bought from them.

16 November 2021

sales

5

Everything was explained fully. Received weekly updates from salesman

15 November 2021

service

4

Good service and did what was needed

14 November 2021

sales

5

Excellent no problems at all.

14 November 2021

service

5

Got sent video showing the full service

13 November 2021

service

5

Stuff excellent and all dealt with effectively.