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Customer Reviews.

service

5

Ditto. Excellent service

07 June 2021

service

5

Reception staff member Amy was excellent. Very friendly, professional and efficient,

06 June 2021

service

4

They were efficient

04 June 2021

sales

5

Excellent Mini representative, knowledgeable about the car, very patient, kept in touch before and after purchase. E mails were answered promptly. Samantha was excellent in all my dealings with Virtu.

28 May 2021

service

4

Good communication

27 May 2021

sales

5

Rep. Very professional, experienced and informative.

24 May 2021

sales

5

completely satisfied with guaranteed customer care every call

24 May 2021

service

5

Everything went very smoothly

24 May 2021

sales

5

Easy to contact to book an appointment. We're following the latest covid guidelines so felt very safe while there.

23 May 2021

service

5

Very good service.

21 May 2021

service

5

Pleasant staff promises delivered. Tech video very professional

21 May 2021

sales

5

This is my third mini and my second car bought from James and his service goes above and beyond! I can't fault the attention and care he takes in every stage of the process.

18 May 2021

sales

5

Kept me informed every step of the way

18 May 2021

service

5

I had a problem with new cars passenger window. The fault was repaired without any hassle and in a very professional manner

18 May 2021

service

5

Kept up to date with what the problem was

18 May 2021

sales

5

all the people we dealt with were excellent

17 May 2021

sales

5

Knowledgable, helpful, genuinely friendly and patient staff. I felt they really wanted me to enjoy my car.

16 May 2021

sales

5

Great handover - seamless.

10 May 2021

service

5

Helpful, friendly and no rushing when discussing issues

10 May 2021

sales

5

Excellent service despite lockdown constraints.

08 May 2021

sales

5

Enjoyable low pressure experience.

03 May 2021

sales

5

although the time of covid everything was done to ensure customer satisfaction

02 May 2021

service

4

I had no problems at all

01 May 2021

service

5

the service was carried out in a timely manor.

30 April 2021

service

5

The car is now running efficiently and feels more reliable.

30 April 2021

sales

5

Friendly service and willingness to help

29 April 2021

sales

5

Keith and James made lots of contact during purchase and then delivery James ensured I felt confident when I picked up my car ensuring I knew where things were especially the new handbrake

29 April 2021

service

5

Jobs needed doing under warranty were done ?

28 April 2021

sales

5

Again the sfaff, especially Sam who dealt with the sale just fantastic.

27 April 2021

service

5

They were very accommodating and very efficient despite the present Covid restrictions, the car was returned to me in a clean and undamaged condition.

25 April 2021

service

5

All repairs carried out efficiently.

22 April 2021

service

5

The video link was useful to see what had been checked and the results.

20 April 2021

service

5

New rear breaks

20 April 2021

service

5

Easy to book, helpful staff, completed the job well and quickly

14 April 2021

service

5

Service was efficient. The car was thoroughly washed before return.

12 April 2021

service

4

Vertu Teesside were thorough in the manner they performed the service.

10 April 2021

service

4.5

Excellent service

09 April 2021

sales

5

No reason not to feel completely satisfied.

06 April 2021

service

5

The team led by Graham were knowledgable and incredibly helpful throughout

06 April 2021

sales

5

Easy simple no nonsense purchase

05 April 2021

sales

5

As above nothing was too much trouble was very impressed by the whole service. Have wanted a new mini for many years and now would not have any other car I will be back.

05 April 2021

service

5

It was a car recall and was completed quickly and all details were expressed clearly before, during and after.

05 April 2021

sales

5

Amazing even during lock down

05 April 2021

service

5

Everything went as it should. Details of all the service and reminders of the appointment always helps.

04 April 2021

sales

5

Great service give the current COVID restrictions they have in place, but it certainly didn't hamper the delivery process and excited of picking up my new car. Sam was her usual helpful self, always great at getting back to us and keeping in touch.

03 April 2021

sales

5

Easy to deal with under COVID restrictions

29 March 2021

sales

5

Very professional, helpful and courteous. The price was good and they kept us well informed up to delivery.

29 March 2021

service

5

no issues, easy to deal with

29 March 2021

sales

5

Very good service

28 March 2021

service

5

The lady who handle the service was excellent... Great customer focus