About Your Local MINI Retailer

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OUR CUSTOMER REVIEWS

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

183 ratings and 116 comments received in the last 90 days.

21 April 2025

Maddie made the whole experience very smooth

15 April 2025

The team were excellent and kept me informed every step of the way.

14 April 2025

Apart from the mileage being less than advertised being explained.

11 April 2025

I would like to say a big thank you to James Sherris and Rebecca Hughes for the good customer service I received and the handover on my new Mini and for sorting out the issues that delayed picking up my new car by 5 days.

06 April 2025

Regular communication kept me up to date with my expected delivery date and delivery was earlier than expected too

04 April 2025

Great communication. Friendly and efficient service.

01 April 2025

Everything went smoothly

01 April 2025

Always kept us up to date with the progress.

30 March 2025

Staff friendly and get back to you when they say they will

27 March 2025

As previously stated customer service was outstanding, we were kept up to date every step of the way until the new car arrived. Eduard and Maddie went above and beyond on the day of collection.

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17 March 2025

Customer service was friendly and efficient

16 March 2025

Very clear on what to expect and time frames. Maddie was flexible on meeting my needs for collecting my new car which I really appreciated.

16 March 2025

Everything went smoothly.

09 March 2025

James our sales representative gave excellent service from start to finish with nothing to much problem

08 March 2025

Same as above.

06 March 2025

Very happy as we were kept up to date on the production and expected delivery of car.

05 March 2025

Excellent communication through out

05 March 2025

The team at Cooper Stockton (Vertu Motors) have always been good and Sam Charnock, in particular, is a reason I have now bought 4 of these cars!

05 March 2025

The First class friendly service provided by Sam and Becky as always was exceptional and above and beyond my expectations.

04 March 2025

Our needs were taken into consideration and nothing was too much trouble. Everyone was so helpful

22 February 2025

Great experience. Third new mini bought from the same team

21 April 2025

Great service from Emma. Car lovely and clean too. All went smoothly.

18 April 2025

Same as previous answer

17 April 2025

Quick and easy

13 April 2025

We dropped the car off at 9am and were not told it would take all day before the car would be ready but reasonably expected a midday collection. The car was serviced at 3pm & parked at 4pm. We were told to collect at 5.15! Why so long? Poor service.

12 April 2025

Justin was courteous and very helpful. Car returned in a clean condition.

11 April 2025

friendly and efficient

10 April 2025

Service done on time as required. Staff helped me using car computer setting.

10 April 2025

Struggled to find out what was happening

09 April 2025

Friendly, helpful staff.

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08 April 2025

Best experience yet at a car dealership and Justin was both helpful efficient and effective in dealing with with my needs and questions

08 April 2025

Tyre replaced due to puncture. Car had 4 matching Pirelli PZero's. Replacement tyre is a Pirelli P7. Disappointed as not informed. Should have declined replacement and gone to tyre fitter myself.

08 April 2025

Always kept updated with service. Prompt and efficient service. All staff friendly yet professional

07 April 2025

Excellent and professional service

06 April 2025

So far have never rang ne back when promised. I have also been waiting 2 weeks for some information despite phoning at least 3 times

04 April 2025

Friendly and helpful staff and you know your mini is in good hands

02 April 2025

Justins customer service is brilliant ??

01 April 2025

Great

01 April 2025

The chap who I dealt with Justin I think his name is, was very polite welcoming and professional . I felt comfortable that everything he said would happen. A great asset to your team.

31 March 2025

Although i had to wait longer as they were running behind indidnt mind as it was my day off hiwever if it was on a day with other things planned i dont think id have been as happy. The reveption staff were lovely bith the gentleman and lady 10/10

30 March 2025

No problems encountered

29 March 2025

Stuck to times agreed

29 March 2025

Excellent

29 March 2025

I had to wait a lot longer than expected. However, I was kept informed and several people offered to get me a coffee.

27 March 2025

Would recommend them service excellent and staff were friendly and made you no your car was in good hands

25 March 2025

No complaints from arriving to leaving

24 March 2025

Excellent customer service, helpful and friendly and kept up to date with what was happening

24 March 2025

Needed to move arrangements quickly and the team acted swiftly to reschedule me

24 March 2025

The Service staff were professional, friendly and pleasant but so often at dealerships you see a lot of people just sitting at a lot of desks in very plush surroundings.

23 March 2025

I've had my car in three times and been asked if u would like it hoovered and washed and it never has been it even was added on the invoice three hours for the clean that I don't get

23 March 2025

Couldnt fault it.

22 March 2025

Pleasant and helpful service agent, efficient service.

22 March 2025

Really helpful and pleasant staff.

20 March 2025

Excellent service from female receptionist who keep me updated and explained all about the service I needed. Also explained how to spread the cost.

17 March 2025

Excellent customer service.

17 March 2025

Dealer and service people excellent.

16 March 2025

They gave me honest advice

16 March 2025

Car booked in for MOT and service had a problem with a part so car had to stay overnight , i was kept up to date car ready the next day

16 March 2025

To facilitate getting to garage without a loan car is too difficult for me

15 March 2025

Can never get through on the phone and they transfer and then cut u off or promise to call back and don't. Someone booked my car in for an estimate and when I took it wasn't booked in. No one knew anything about it. Too many people involved

15 March 2025

Car ready promptly great service

13 March 2025

Excellent service

13 March 2025

Good personal service so long as you use the phone The website not very good and possibly tardily updated e.g by phoning got appt for service about 2 weeks earlier than on website and got an indication of price.

11 March 2025

Test was fast and car was cleaned. Expensive quote for work which meant I went somewhere else before MOT retest

11 March 2025

The service provided was good, but they did not use the mobile number provided for contact in the day. Despite providing an alternative number I was contacted while at work numerous times which was difficult.

11 March 2025

All went to plan

11 March 2025

Very professional services thanks

10 March 2025

Can't complain, just woukdnhave liked to know what was done to the car.

10 March 2025

Very courteous and polite staff.

10 March 2025

Great timely and efficient delivery of service

10 March 2025

Justin and Maddie made every effect to resolve my queries.

09 March 2025

Great stuff

09 March 2025

Justin who was my contact for the day was very friendly and professional & kept me well informed throughout the day pn he progress of my vehicle.

08 March 2025

My service was booked with a courtesy car which was provided, the service was carried out with a vehicle health check and wheel alignment booked too, service plan used to pay for service. Happy. ??

08 March 2025

As above

07 March 2025

Discussed handbrake concern when dropping car off. Had to ask what the problem was with it on collection as not on the report. Mechanic came out on request to say one of the cables had broken on the brake. If I hadn't asked I wouldn't have known.

05 March 2025

Same as above.

03 March 2025

Easy to visit dealership. Friendly staff. Service members extremely helpful,keep you updated of service. Told you what/if is required. Told you the outcome. Provided video. Even walked you back to the vehicle in parking bay for collection.

02 March 2025

As previous. MOT forgotten, video not sent to me, car not clean, causing alarm unnecessarily.

02 March 2025

Job well done

02 March 2025

I was tickled by the video

01 March 2025

So simple to book and everything was done

28 February 2025

Service was as advertised and staff very friendly.

27 February 2025

I bought the car Jan 2024. It was serviced Feb 2025. The car has been parked at home most of this time, and only driven about 250 miles locally. There are 2 issues wrong with the car which are costly to repair.

27 February 2025

Helpful and good communication

24 February 2025

Very informative. Liked video.

24 February 2025

I have explained above. A verbal contract was made and I didn't like to be told differently without speaking to me first.

24 February 2025

Would have been 5 stars if a courtesy car had been available

24 February 2025

See above. The vehicle health check video was also helpful

23 February 2025

Excellent service from the team at Mini, particularly Rhianne who kept us updated throughout my car being in their garage.

23 February 2025

Easy

22 February 2025

They did drop the car off for me but didn't valet it

19 February 2025

The lady we saw was very welcoming and friendly. She was also very informative and give us all the information we needed

18 February 2025

All the service and MOT were done very well.

17 February 2025

All good

17 February 2025

Easy drop off and quick turnaround

15 February 2025

See above

13 February 2025

I felt my car had been serviced well therefore giving me confidence.

13 February 2025

Invoicing was slow ( computer issues)

13 February 2025

A little disappointed told it would take 2 hours and took 3 hours

12 February 2025

I agreed for a health check and wait for the car, it was running late so I missed the wash and clean.

11 February 2025

Pleasant waiting area. Visit took longer than expected as needed new front tyres but pleased they could be replaced on the day. Staff member kept me informed on progress.

10 February 2025

As above. Staff at Vertu very helpful and knowledgeable.

10 February 2025

Everything was carried out to my satisfaction.

10 February 2025

The work was done exactly as promised. And the service team kept me informed of the progress

09 February 2025

Totally satisfied

07 February 2025

Everyone was polite and professional

06 February 2025

Great

05 February 2025

Booked a hire car online had confirmation about the service but no mention there was no hire car. When arrived at the dealer terrible customer service and was told online booking system isn't very good.

04 February 2025

My appointment was arranged for 8am, when I arrived there was no one in the building apart from the cleaner. I heard nothing from the garage during the day so when I arrived to pick up my car wasn't ready.

03 February 2025

Being coming to Stockton branch and have never failed to deliver

03 February 2025

I had to go to bmw section, mini staff was not available to book in at that time but bmw staff was, i would have waited for mini staff. It was a service with me waiting i was told 'we close at lunch time on Saturday so itll be done by then'

03 February 2025

The lady I dealt with really did t have a clue what she was doing, her communication was poor, the service from here was not good

03 February 2025

Very satisfied and professional

03 February 2025

I was able to sit and wait while the MOT was completed. No hassle. Space to work so I didnt lose time. All done quickly and easily and I was kept informed as required.

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