OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
154 ratings and 113 comments received in the last 90 days.
31 December 2025
Great service from start to finish. Received really helpful information on our first visit, with no sales pressure at all. Was kept informed of the progress of the car, very clear throughout including the handover day. Can't fault that service.
21 December 2025
The experience was buisness as usual nothing more nothing less
20 December 2025
Good customer service very friendly team
06 December 2025
James Sherris at vertu Stockton was excellent
06 December 2025
James Sherris has been assisting me with my many Mini purchases over the last 10 years. He makes everything as smooth as possible ,updates me and gives me his professional time.
02 December 2025
Always look after us
26 November 2025
Very friendly and informative
25 November 2025
Mr Sherris always makes it an easy stress free experience!
22 November 2025
We have always had good experiences and all questions answered with patience from the staff
09 January 2026
Excellent service as always and completely looked after by Jason
08 January 2026
Great customer service
06 January 2026
Friendly Customer Service
03 January 2026
Took ages (months!) to get a suitable appointment to deal with issues under warranty. Once in service was excellent.
03 January 2026
Excellent. Kept up to date with what was happening.
29 December 2025
I was booked into the wrong garage and my request for winter check was not carried out.
27 December 2025
From arranging my service and having my car serviced every thing was done very well.
27 December 2025
Goid service
24 December 2025
Friendly & helpful staff
23 December 2025
Everything was straightforward and seamless. Staff are very communicative
FIND Vertu Teesside.
Address
- Concorde Way, Preston Farm Industrial Estate, Stockton-on-Tees, TS18 3RB
Opening Hours
- Mon–Fri:09:00 - 18:30
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 01642 032 166
Middlesbrough as well as surrounding areas including Darlington, Hartlepool, Stockton-on-Tees and Redcar
Address
- Concorde Way, Preston Farm Industrial Estate, Stockton-on-Tees, TS18 3RB
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 01642 032 168
Middlesbrough as well as surrounding areas including Darlington, Hartlepool, Stockton-on-Tees and Redcar
05 January 2026
Excellent service and Maddie (Smith) made the whole process easy and hassle free. She was able to answer questions and dealt effectively and efficiently with my queries.