About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

150 ratings and 122 comments received in the last 90 days.

12 April 2026

Everything went very smoothly except for a delay with expected delivery date.

12 April 2026

Zain was extremely helpful and knowledgeable throughout the whole process. He answered all questions promptly and was very patient on the test drive and when we made choices.

11 April 2026

My experience couldn't have been better

07 April 2026

Grest service. Samantha worked hard to find the right car for me and the whole process went smoothly.

03 April 2026

All staff really courteous and helpful. Able to provide me with advice and assistance throughout the buying process. Always kept me up to date with how things were progressing.

02 April 2026

James went above and beyond to help me choose my car he was totally professional Knowledge second to none everything I asked he answered so the transition for my new car was easy. Pleasure to have met him a really nice man.

01 April 2026

I was really happy with the service and care I recived from james throughout a credit to the business from start to finish

01 April 2026

Extra satisfied with the service I received form James Sherris

31 March 2026

I worked really closely with Maddie from start to finish she helped me design my car and as this was my first new car she guided me through every step perfectly

31 March 2026

Really friendly and helpful from start to finish

See all reviews

31 March 2026

James was knowledgeable and very professional. The service was first class.

31 March 2026

Easy and effective communication. Regular updates. Smooth handover process.

30 March 2026

San our representative for mini is a Star on point about car very knowledgeable helped us through with pacence on sales a definite asset to mini ??

28 March 2026

Nothing was too much trouble for Marc, everything we asked about was explained perfectly

25 March 2026

I had an amazing salesperson (Zain Bashir) who could not do enough for us. It was a wonderful experience. my first brand new car!!

24 March 2026

As a dinosaur with IT. I arrived feeling nervous. Not about the new car but about the administration process. Zain my lovely sales person his manager and a fellow colleague sitting nearby put me at my ease and the business was completed without even

24 March 2026

Mini Teesside is always a great place to visit. The staff are friendly and the customer service is excellent. James is always happy to help with any query no matter how small.

24 March 2026

We couldn't have wished for a better experience that we had buying a newest mini recently. Vertu Mini Teesside know how to look after their customers and we appreciate that!

24 March 2026

Nice staff

24 March 2026

Because, despite delivery delays, everything ran smoothly and the the agent I dealt with at the dealership, went overboard to make sure I was kept in the loop. He was extremely proficient with every aspect of the vehicle, too.

23 March 2026

Everyone involved has been professional and friendly to deal with. The entire process was much quicker than I expected

16 March 2026

Superb 5*service from Samantha at Teesside Mini. Disappointed that there is only one physical key. Digital key will not work with my phone (Motorola G86 5g) running Android 16 so I will need to purchase additional key. Always had 2 keys in past

12 March 2026

Overall, I was very satisfied with the experience. The team was professional, helpful, and kept me well informed throughout the purchase and delivery process. The handover was smooth and well organised, making the experience positive and stress free

11 March 2026

The staff were excellent throughout, keeping in touch from December up until the handover in March. Nothing was too much for them!

10 March 2026

Maddie was excellent, informative, caring and made the whole process easy and natural. Thank you. A credit to your organisation.

08 March 2026

James Sherrie was knowledgable about minis and fully understood my wishes. Professinoal throughout and adapted my quotes and search for my car as needed. Great handover of car and intergrated the car with my mini profile and phone.

07 March 2026

Sam was helpful and informative from the beginning to the end of the process. Nothing was too much trouble and she was an absolute pleasure to deal with. I bought my previous mini from her and I will certainly purchase my next one from her.

07 March 2026

Samantha is a breath of fresh air! She is so lovely and personable. Would buy from her over and over again. Becky the sales manager was also very accommodating.

07 March 2026

Zain and his managers were very helpful - despite many changes to my finance ( my fault, ), they offered excellent customer service.

05 March 2026

Professional, friendly and courteous service from start to finish. Zain, the guy well dealt with could not have been more helpful. And the whole team had us feel assured and welcomed.

04 March 2026

Easy to deal with - great support

02 March 2026

So helpful and knowledgeable

27 February 2026

Staff, friendly and helpful. Buying my car has been stress free due o the easy friendly process. Mini is a beautiful car, so choosing one is so easy. I love the fact the last two mini's I have purchased I was served by female sales assistants.

25 February 2026

James took us through everything we needed to know quickly and friendly

20 February 2026

Staff were very attentive, especially Maddie Smith who dealt with me during the whole process.

08 February 2026

The professionalism of James he made the whole process simple. All I had to do was to look forward to getting my new mini. A brilliant service

04 February 2026

Made to feel welcome, process was explained in detail and easy to understand

04 February 2026

Sam and Eddie were very knowledgeable and a pleasure to deal with.

03 February 2026

James Sherris the salesman was nothing but knowledgeable, polite and allowed ourselves to express our requirements

12 April 2026

Expensive - particularly for replacing windscreen wipers. Complimentary carwash, offered on arrival, wasn't forthcoming.

12 April 2026

When I bought my car, I was shown how to change the interior lighting so it changed colour constantly, this stopped working and was booked in but when I collected my car, I was told that my car never had this function.

10 April 2026

Whilst I have absolutely no issue with the way the service reception staff arranged and dealt with my service appointment my car has been returned with the same gearbox error message being regularly displayed.

09 April 2026

Fab service

05 April 2026

Friendly efficient staff

03 April 2026

Staff are great to deal with.

30 March 2026

Done a good and the free valet was spot in

30 March 2026

Very polite and professional. Car fixed on time.

30 March 2026

Terrible. V poor. No communication had a kick off. .. second time at this port run bmw dealership

29 March 2026

Efficient.Kind and friendly staff.

See all reviews

29 March 2026

Great service

28 March 2026

The service met my expectations and Emma was polite and attentative througout.

26 March 2026

I am satisfied with my health check but I accepted a complimentary wash and vac which was not completed, I also had issues retaining my key when I came to pick up my car. All service staff had left despite me coming to pick up the car when contacted.

25 March 2026

Staff pleasant and helpful. Well organised and kept informed.

24 March 2026

Prior to booking in the mini we were told that someone would ring us to tell us what was required and the cost. This did not happen instead we were rung up to say the car is ready for collection. We are a long standing customer.

24 March 2026

Very efficient, everything explained

23 March 2026

Easy to arrange, easy pickup Spot on

22 March 2026

Friendly and professional service

21 March 2026

The entire process from viewing to leaving with a car was seemless with no issues. It's exactly what you'd want when looking to buy a new car.

19 March 2026

My issues were sorted out, bit slow but all done, Happy.

19 March 2026

From the sales girls and mechanics really good service ??

17 March 2026

I had asked for my car to be washed and cleaned but it had my empty bottle of water on the seat dirt on the steering wheel it hadn't been cleaned. The last time my car came back really nice with foot paper covers and a bottle of mini water

17 March 2026

All went smoothly

16 March 2026

Good service and friendly staff.

16 March 2026

very helpful with advice and communication, my issue was parts, not here fault

15 March 2026

Good contact and details about repair and prices. Excellent support when I needed am alternative to hire car option

15 March 2026

Always receive warm caring service Emma on reception is excellent at reviewing the situation and meeting needs up and above

15 March 2026

Easy checkin. Helpful staff. Good comms.

15 March 2026

Everything went great

14 March 2026

All the staff at Teesside are lovely, but thats why im not keen on faceless checkin and drop key service.

14 March 2026

The reception staff were extremely helpful and guided me into making the correct choices.

14 March 2026

Customer service was good

09 March 2026

Everything done on time with a friendly approach by all staff.

09 March 2026

Friendly staff, efficient

08 March 2026

Always a pleasure

08 March 2026

Knowledge, undertsanding and acknowledgment of my concerns

07 March 2026

Everything went smoothly

06 March 2026

Helpful and friendly. Answered all our queries in a polite and professional manner. Thank you.

04 March 2026

I am happy with the work done.

04 March 2026

Fantastic service from Vertu Teeside, Maddie Smith was very knowledgable, helpful and attentive.

04 March 2026

There is a fault with the car.

02 March 2026

Excellent service, free coffee & wi-fi.

28 February 2026

Often garages have a reputation for servicing and upsellIng, sometimes at the expense of honesty & integrity. The service we received on this occasion was first class, timely & professional. The service department staff are to be commended. Thanks.

26 February 2026

Friendly staff, work didn't take too long to complete, was a bit cheaper than expected and they even put back to black on my tyres after cleaning my car??

24 February 2026

Great welcome, friendly, prompt

24 February 2026

Everyone I came into contact was extremely pleasant and helpful

23 February 2026

Friendly efficient service , kept informed at all times

21 February 2026

Everything as expected. Staff welcoming and treated as an individual rather than a

20 February 2026

Efficient work.

20 February 2026

Half drunk can of coke left in car by someone - was this complimentary? ??

18 February 2026

Very helpful staff.

17 February 2026

Speedy efficient service itself and Emma kept me informed all the way through.

17 February 2026

Great service customer service was fantastic he would go the extra mile for you

16 February 2026

Prompt efficient service.

15 February 2026

I didn't realise it was a full day appointment but in fact I was dealt with by lunchtime and kept informed of the findings of the diagnostic test. Emma was very pleasant and professional.

11 February 2026

Friendly and helpful staff

11 February 2026

Fast,efficient service.

11 February 2026

Helpful and polite

11 February 2026

Friendly and helpful staff. Efficient and timely service.

10 February 2026

Excellent Service and friendly

09 February 2026

Quick, efficient service. Easy to organise

08 February 2026

Good customer service from Emma

08 February 2026

Booking over the phone was easy and allowed my questions to be answered. Emma at Teeside Mini Vertu was the consummate professional and offered a warm welcome as well as giving accurate advice on how long the process would be and what it would cost.

07 February 2026

Everything very smooth. Team very helpful

07 February 2026

V good service and advice

07 February 2026

Extremely helpful and sorted my CarPlay issue out going above and beyond.

04 February 2026

Great staff, knowledgeable and friendly

03 February 2026

Very efficient

31 January 2026

Friendly staff very helpful

31 January 2026

Very pleased with the service I received, however I've marked done by one star due as the lady who booked my appointment advised the service and MOT would take 2hrs. It took 4hrs. If I'd have known this, I'd have requested a courtesy car when booking

30 January 2026

Work carried out courteously and thoroughly

28 January 2026

Great service and helpful however issue with true caps when in for complimentary wash and clean.

26 January 2026

I managed to arrange an appointment within 2 weeks. The part had been ordered in advance which was a lovely process and meant that a return visit was not required. Both Emma and Justin were superb and their customer service skills were second to none

25 January 2026

Emma at the Preston farm branch was extremely helpful providing great customer service

25 January 2026

Everyone was very helpful

24 January 2026

Good communication and friendly staff.

24 January 2026

Brilliant service and staff very helpful both on phone and face to face

19 January 2026

The process from booking my car in to picking up was very easy and staff were professional and friendly.

18 January 2026

Justin at Vertu Mini Teesside has consistently given me first class service and support.

18 January 2026

Good friendly service

17 January 2026

Very polite and helpful

17 January 2026

Couldn't fault the service staff, very helpful and knowledgeable.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Vertu Teesside.

Address

Concorde Way, Preston Farm Industrial Estate, Stockton-on-Tees, TS18 3RB

Opening Hours

Mon–Fri:09:00 - 18:30
Sat:09:00 - 17:00
Sun:Closed

Phone

01642 032 166

Map

Areas served

Middlesbrough as well as surrounding areas including Darlington, Hartlepool, Stockton-on-Tees and Redcar

View map

Address

Concorde Way, Preston Farm Industrial Estate, Stockton-on-Tees, TS18 3RB

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:CLOSED

Phone

01642 032 168

Map

Areas served

Middlesbrough as well as surrounding areas including Darlington, Hartlepool, Stockton-on-Tees and Redcar

View map