About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

138 ratings and 106 comments received in the last 90 days.

08 February 2026

The professionalism of James he made the whole process simple. All I had to do was to look forward to getting my new mini. A brilliant service

04 February 2026

Made to feel welcome, process was explained in detail and easy to understand

04 February 2026

Sam and Eddie were very knowledgeable and a pleasure to deal with.

03 February 2026

James Sherris the salesman was nothing but knowledgeable, polite and allowed ourselves to express our requirements

14 January 2026

Sam kept me informed of my order and was always pleasant and helpful.

14 January 2026

Saw the car in the showroom. Signed for it, ready to pick up a few days later when a dent was to be removed. A few days later mini cancelled the purchase. Start again. Price increase? Shocking would have cancelled there and then. Present for the wife

05 January 2026

Excellent service and Maddie (Smith) made the whole process easy and hassle free. She was able to answer questions and dealt effectively and efficiently with my queries.

31 December 2025

Great service from start to finish. Received really helpful information on our first visit, with no sales pressure at all. Was kept informed of the progress of the car, very clear throughout including the handover day. Can't fault that service.

21 December 2025

The experience was buisness as usual nothing more nothing less

20 December 2025

Good customer service very friendly team

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06 December 2025

James Sherris has been assisting me with my many Mini purchases over the last 10 years. He makes everything as smooth as possible ,updates me and gives me his professional time.

06 December 2025

James Sherris at vertu Stockton was excellent

02 December 2025

Always look after us

26 November 2025

Very friendly and informative

25 November 2025

Mr Sherris always makes it an easy stress free experience!

22 November 2025

We have always had good experiences and all questions answered with patience from the staff

21 November 2025

Vertu Teesside were excellent to deal with and provided superb customer care.

21 November 2025

James Sherris was easily contactable and an excellent salesman. He answered all queries with patience and could not have been more helpful through the whole experience

14 November 2025

Excellent service from start to finish

08 February 2026

Good customer service from Emma

08 February 2026

Booking over the phone was easy and allowed my questions to be answered. Emma at Teeside Mini Vertu was the consummate professional and offered a warm welcome as well as giving accurate advice on how long the process would be and what it would cost.

07 February 2026

Extremely helpful and sorted my CarPlay issue out going above and beyond.

07 February 2026

V good service and advice

07 February 2026

Everything very smooth. Team very helpful

04 February 2026

Great staff, knowledgeable and friendly

03 February 2026

Very efficient

31 January 2026

Friendly staff very helpful

31 January 2026

Very pleased with the service I received, however I've marked done by one star due as the lady who booked my appointment advised the service and MOT would take 2hrs. It took 4hrs. If I'd have known this, I'd have requested a courtesy car when booking

30 January 2026

Work carried out courteously and thoroughly

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28 January 2026

Great service and helpful however issue with true caps when in for complimentary wash and clean.

26 January 2026

I managed to arrange an appointment within 2 weeks. The part had been ordered in advance which was a lovely process and meant that a return visit was not required. Both Emma and Justin were superb and their customer service skills were second to none

25 January 2026

Emma at the Preston farm branch was extremely helpful providing great customer service

25 January 2026

Everyone was very helpful

24 January 2026

Good communication and friendly staff.

24 January 2026

Brilliant service and staff very helpful both on phone and face to face

19 January 2026

The process from booking my car in to picking up was very easy and staff were professional and friendly.

18 January 2026

Good friendly service

18 January 2026

Justin at Vertu Mini Teesside has consistently given me first class service and support.

17 January 2026

Couldn't fault the service staff, very helpful and knowledgeable.

17 January 2026

Very polite and helpful

16 January 2026

The car felt like new again

15 January 2026

Very helpful and polite staff and the recording of my car healthcheck also adds piece of mind.

13 January 2026

Helpful friendly staff, booked in quickly.

13 January 2026

Service advisor Justin ensured I was well informed of progress throughout the MOT and service.

12 January 2026

Justin & Colleague provided great service

12 January 2026

Very friendly, simple and efficient service. The people who I seen during my visit were very polite, friendly and helpful.

12 January 2026

Friendly & professional service

12 January 2026

All as exp

09 January 2026

Excellent service as always and completely looked after by Jason

08 January 2026

Great customer service

06 January 2026

Friendly Customer Service

03 January 2026

Excellent. Kept up to date with what was happening.

03 January 2026

Took ages (months!) to get a suitable appointment to deal with issues under warranty. Once in service was excellent.

29 December 2025

I was booked into the wrong garage and my request for winter check was not carried out.

27 December 2025

Goid service

27 December 2025

From arranging my service and having my car serviced every thing was done very well.

24 December 2025

Friendly & helpful staff

23 December 2025

Everything was straightforward and seamless. Staff are very communicative

22 December 2025

Price too high for an easy fix Had to leave my car over a weekend which was inconvenient

22 December 2025

Fully satisfied with the service provided

22 December 2025

Very helpful at the garage Justin was super helpful

21 December 2025

Brilliant service on the phone beforehand, and face to face was even better.

21 December 2025

Emma & Justine provided a fantastic service at Teesside during my recent visit

21 December 2025

I was kept up to date with work that was needed and able to authorise it on line. I had a follow up call just to confirm a few things which was good.

19 December 2025

Very satisfied. They said my service would have cost me a lot of money going down the line if I haven't got it done so saved me a lot of money.

18 December 2025

Excellent service and communication

17 December 2025

The service is always the same really professional

16 December 2025

No issues, good communication

16 December 2025

Excellent service counter operative.

15 December 2025

Justin kept me informed of what was going on with my car They also helped me to reprogramme my key when I was struggling

14 December 2025

Work carried out to a high standard Jason on service desk did a great job on the updates and communication and Sam the sales rep to the opportunity to update me on new deals and offers

12 December 2025

Booking, drop off, collection all straightforward

12 December 2025

No issues or problems at all

07 December 2025

Great team at the centre.

06 December 2025

Never any issues

04 December 2025

Once the mistake was realised, things were handled very professionally by Justin and the senior mechanic. I understand that it had not been booked in correctly the week before and checked in correctly on the day by other members of staff.

02 December 2025

Work completed fully and witnin a reasonable time.

01 December 2025

Couldn't ask for better service

30 November 2025

efficient

29 November 2025

The car is running well which gives us confidence in driving it.

28 November 2025

I feel now my wife is on her 5th Mini 4 from Sam at vertu , we just get looked after and the buying is simple

27 November 2025

When I was informed that some damage was done to my panel they was already on with ordering new panel and seeing when I could come back to have this sorted.

27 November 2025

Everything was great no problems

27 November 2025

All friendly, no issue with keeping the courtesy car for an extra day.

26 November 2025

Well I waited a while for a new battery (the wrong battery was on the vehicle from new) but it was rectified when it was noticed. The unlimited drinks while I was waiting might have swayed my answer.

25 November 2025

Appointment was simple to book. All work carried out within the specified time scale

25 November 2025

Service desk receptionist/administrator very helpful and friendly - Justin.

25 November 2025

The service team have not come back to me with reference to the issue that I took the car in for.

25 November 2025

Impeccable service as always. Justin was warm and friendly upon arrival, he had a lovely hire car waiting for us and kept me well informed and advised throughout the day. His colleague Emma was also good fun and added positively to our experience.

25 November 2025

Very pleased with Mini Teesside and good customer sevice I have bought many minis from this dealership.

23 November 2025

You didn't check my car probably

22 November 2025

The Vertu mini gentlemen I dealt with was good and knowledgeable and kept me informed of everything

22 November 2025

Great customer service. Justin was very helpful, professional and explained everything to me.

21 November 2025

Quick to book in and friendly staff

20 November 2025

Staff are very friendly, helpful and knowledgeable

19 November 2025

Justin was very helpful and the work was carried out in a quick timeframe

19 November 2025

I did not feel that I could award the highest mark as I was told that the reported fault was down to the way I parked the car without leaving the automatic gearbox in the P position.

18 November 2025

No issues and it was an easy process

18 November 2025

Justin kept me updated and I had mixed up the dates of my service but he managed to fit my vehicle in earlier.

18 November 2025

In particular we had a query over the excellent video report and Bethany organised a conversation with the engineer on collection.

17 November 2025

Car wasnt ready on time but a hire car was arranged promptly,

17 November 2025

Great service, both the work to the car and the customer service I received.

16 November 2025

Work carried out on time.

15 November 2025

Perfect

14 November 2025

Male member of staff that went through everything with me was excellent

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Vertu Teesside.

Address

Concorde Way, Preston Farm Industrial Estate, Stockton-on-Tees, TS18 3RB

Opening Hours

Mon–Fri:09:00 - 18:30
Sat:09:00 - 17:00
Sun:Closed

Phone

01642 032 166

Map

Areas served

Middlesbrough as well as surrounding areas including Darlington, Hartlepool, Stockton-on-Tees and Redcar

View map

Address

Concorde Way, Preston Farm Industrial Estate, Stockton-on-Tees, TS18 3RB

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:CLOSED

Phone

01642 032 168

Map

Areas served

Middlesbrough as well as surrounding areas including Darlington, Hartlepool, Stockton-on-Tees and Redcar

View map