OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
120 ratings and 67 comments received in the last 90 days.
08 July 2024
Sales team welcoming and attentive. Excellent communication on order.
07 July 2024
Felt informed during every step from ordering to delivery
05 July 2024
Treated by people who respected their customers and all questions were answered both Sam and Becky were happy, positive and pleasant during all transactions a credit to the company and excellent ambassador for BMW Mini
04 July 2024
It was a very quick turnaround from purchasing and delivery of car, 3 days in total. Marc kept me up to date with the process and was helpful in ensuring all documents were completed in time.
04 July 2024
On time
03 July 2024
Friendly service from James
03 July 2024
The professional service and knowledge by all members of the team at Teesside was exceptional. I particularly appreciated that there was no hard sell, you were left to view the cars, but there was always someone there to answer any questions.
02 July 2024
Samantha was extremely communicative throughout the sale keeping me up to date with progress. Very friendly and was dealt with like a person and not just another sale.
02 July 2024
Just everyone at teesside mini was very helpful, did not rush me in my choice
20 July 2024
Service was quick and easy to arrange, courtesy clean on the car to
19 July 2024
Efficient
19 July 2024
happy with work done
18 July 2024
Megan gave very good service.
18 July 2024
I had just finished a night shift when I brought the car in for its service. Because I had gone to bed whilst the service was being carried out they sent me a message instead of ringing my mobile. Just something as simple as this showed customer care
17 July 2024
Friendly and helpful staff.
16 July 2024
Kept informed of how car progressed through service
15 July 2024
Everything as advised
15 July 2024
Good service however annoyed that when I booked i asked about your service parts offer of 40% which they said I could use and when the bill came they would only offer it on the pads not the discs and that was not made clear at booking.
12 July 2024
Good communication
12 July 2024
Was kept up to date from start to finish.